Greetings, Adventurer. At Tatonka Shop, we’re committed to getting your gear to you efficiently and ensuring it meets the highest standards of quality and performance. Your satisfaction on every trail, climb, and expedition is our priority.

Shipping Information

We ship our adventure gear globally (excluding Asia and some remote regions).

Order Processing

Please allow 1-2 business days for us to process your order before it is dispatched.

Shipping Methods & Delivery Times

We offer two reliable shipping options to get your gear adventure-ready:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 days after dispatch.
  • Free Shipping: Available on orders over £50, shipped via EMS. Delivery typically occurs within 15-25 days after dispatch.

Returns & Exchanges Policy

We stand behind our gear with the same confidence you have on the trail. If you are not completely satisfied, we offer a straightforward returns and exchanges process.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of you receiving your order. All returned items must be in new, unused condition with all original tags and packaging intact.

Please Note: For health, safety, and hygiene reasons, the following items are non-returnable unless they arrive defective:
  • Hunting Apparel
  • Shoes & Footwear (if worn outdoors)
  • Inflatable Pumps & Air Pumps (if used or removed from sealed packaging)
  • Multi-Tools & Pocket Knives (if used or sharpened)
  • Cookware & Tableware (if used or removed from original packaging)
  • Any miscellaneous opened items that cannot be resold for hygiene reasons.
If you receive a defective item from this list, contact us immediately.

How to Initiate a Return or Exchange

Follow these simple steps to get started:

  1. Contact Our Support Team: Email us at [email protected] within the 15-day window. Use the template below to provide all necessary information.
  2. Wait for Authorization: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item(s) with all original packaging, tags, and documentation.
  4. Ship Your Return: Send the package to the address provided in your instructions. We highly recommend using a tracked shipping service for your protection.

Return & Exchange Request Template

Please use the following template when emailing us to ensure a swift process:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello Tatonka Shop Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number]
Product Name: [Product name]
Reason for Return/Exchange: [Please specify reason]
For Exchanges: [Requested replacement item, if applicable]
Attachments: [Please attach photos if item is damaged or defective]

Thank you,
[Your Full Name]

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed to your original payment method within 5-7 business days.
  • Shipping costs are non-refundable unless the return is due to an error on our part.
  • You will receive an email confirmation once your refund has been processed.

International Returns

For our global explorers:

  • Return shipping costs for international orders are the customer’s responsibility.
  • Customs duties and import taxes are non-refundable.
  • Please mark the package as “Returned Goods” to avoid additional customs charges.

Need Assistance?

Our support team is here to help with your return, exchange, or any shipping questions:

Email: [email protected]
Response Time: Within 2 business days
Postal Address: 6 Western Rd, Brighton & Hove, GB CH5I 3QD

At Tatonka Shop, we’re committed to ensuring your adventure gear is perfect. If it doesn’t meet yours, we’ll make it right—because your next adventure deserves nothing less.

Stay adventurous,
The Tatonka Shop Team