Greetings, Adventurer. At Tatonka Shop, we stand behind our gear with the same confidence you have on the trail. We want you to be completely satisfied with your purchase. If for any reason you’re not, we’re here to help with a straightforward returns and exchanges process.
Return & Exchange Timeframe
We accept returns and exchanges for most items within 15 days of you receiving your order. Please note that all returned items must be in new, unused condition with original tags and packaging intact.
How to Initiate a Return or Exchange
- Contact Our Support Team: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
- Wait for Authorization: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
- Package Your Item: Securely package the item(s) including all original packaging, tags, and documentation.
- Ship Your Return: Send the package to the address provided in your return instructions. We recommend using a tracked shipping service.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello Tatonka Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number]
Product Name: [Product name]
Reason for Return/Exchange: [Please specify reason]
For Exchanges: [Requested replacement item, if applicable]
Attachments: [Please attach photos if item is damaged or defective]
Thank you,
[Your Full Name]Refund Processing
Once we receive and inspect your returned item:
- Refunds will be processed within 5-7 business days
- Your refund will be credited to your original payment method
- Shipping costs are non-refundable unless the return is due to our error
- You will receive an email confirmation once your refund has been processed
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged unless defective:
- Hunting Apparel: Due to intimate nature and specialized use
- Shoes & Footwear: Once worn outdoors cannot be returned for hygiene reasons
- Inflatable Pumps & Air Pumps: If used and no longer in sealed packaging
- Multi-Tools & Pocket Knives: If used or sharpened
- Cookware & Tableware: If used or removed from original packaging
- Miscellaneous opened items that cannot be resold for hygiene reasons
Damaged or Defective Items
If your gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We’ll expedite a replacement or refund at no additional cost to you.
International Returns
As we serve global explorers, please note:
- Return shipping costs for international orders are the customer’s responsibility
- Customs duties and import taxes are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Need Assistance?
Our support team is here to help with your return or exchange:
Email: [email protected]
Response Time: Within 2 business days
Postal Address: 6 Western Rd, Brighton & Hove, GB CH5I 3QD
At Tatonka Shop, we’re committed to ensuring your adventure gear meets the highest standards. If it doesn’t meet yours, we’ll make it right—because your next adventure deserves nothing less.
Stay adventurous,
The Tatonka Shop Team