FAQ

What types of products does Tatonka Shop specialise in?

We specialise in high-performance outdoor equipment and accessories designed for durability and reliability. Our range includes backpacks, daypacks, hunting apparel, gun cases, shelters, cookware, coolers, and a wide array of packs and bags for every adventure.

Are Tatonka products suitable for extreme weather conditions?

Absolutely. Our gear is built to withstand the demands of the outdoors. From waterproof dry bags to insulated chilly bins and weather-resistant shelters, we select and design our products to perform in a variety of environments, from mountain trails to base camps.

How do I choose the right backpack size for my needs?

Consider the length of your trip and the amount of gear you typically carry. Our Backpacks & Daypacks collection includes various sizes and styles for short hikes and multi-day expeditions. Product descriptions include litre capacity and fit guidance to help you decide.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, and JCB. We also offer PayPal for a fast and secure checkout experience.

Is my payment and personal information secure?

Yes. We use secure encryption technology to protect all your personal and payment details. Your data is safe with us, and we never share your information with third parties.

I haven’t received my order confirmation email. What should I do?

First, please check your junk or spam folder. If it’s not there, there may have been a typo in your email address. Please contact us at [email protected] with your full name and order details, and we will resolve it for you.

Where does Tatonka Shop deliver to?

We are proud to ship our gear globally to over 100 countries! Unfortunately, due to logistical constraints, we are currently unable to deliver to a few remote regions and parts of Asia.

What are my shipping options and how long will delivery take?

Standard Shipping (£12.95): Shipped via DHL/FedEx. Your order will typically arrive within 10-15 business days after we process it (1-2 business days).
Free Shipping (Orders over £50): Shipped via EMS. Your order will typically arrive within 15-25 business days after processing.

How can I track my order?

As soon as your parcel leaves our warehouse, we will send you a confirmation email containing your unique tracking number and a link. You can use this to follow your gear’s journey right to your doorstep.

My order is taking longer than estimated. What could be the reason?

While we strive to meet our delivery estimates, occasional delays can happen due to factors outside our control, such as customs clearance procedures or seasonal weather events. If your order is significantly delayed, please contact us and we will investigate for you.

What is your returns policy?

We offer a hassle-free 15-day return policy from the date you receive your goods. If any item doesn’t meet your expectations, simply contact us to initiate a return. Please ensure the item is unused and in its original packaging.

How do I start a return or exchange?

Get in touch with our customer support team at [email protected]. Let us know your order number and the reason for the return, and we’ll guide you through the simple process.

How long will it take to receive my refund?

Once we receive the returned item and inspect it, we will process your refund. The time it takes for the refund to appear in your account will depend on your payment method or bank, but it is typically completed within 5-10 business days.

How can I contact Tatonka Shop?

We’re here to help. For any questions, concerns, or advice on gear, please email our friendly support team at [email protected]. We’re based in Brighton & Hove and serve a global community of explorers.