Greetings, Adventurer, and welcome to Tatonka Shop. We know that when you’ve chosen your next piece of essential gear—be it a rugged backpack for the trails, a reliable gun case for the hunt, or a sturdy shelter for base camp—you want it in your hands, ready for action, as swiftly and efficiently as possible. That’s why we’ve designed a straightforward and global delivery service to get your equipment to you, wherever your adventures begin.
Our Delivery Promise: Reliable & Global
Based in Brighton & Hove but serving a global community of explorers, we ship worldwide to over 100 countries* (excluding only a few remote regions and parts of Asia due to logistical constraints). We partner with trusted international carriers like DHL, FedEx, and EMS to ensure your order is handled with care and professionalism from our warehouse to your doorstep.
Processing Your Order
Once you’ve placed your order and your payment is confirmed, our team gets to work. We pride ourselves on a quick turnaround:
- Order Processing: All orders are processed within 1-2 business days. This includes picking, packing, and quality checking your items to ensure everything meets the high standard you expect from Tatonka.
Please note that processing times may be slightly longer during major sale periods or public holidays, but we’ll always keep you informed.
Shipping Options & Timelines
We offer two clear shipping methods to suit your needs, whether you prioritise speed or value.
1. Standard Shipping (Courier: DHL / FedEx)
- Cost: A flat fee of £12.95 on all orders.
- Delivery Time: Once shipped, your order will typically arrive within 10-15 business days.
- Ideal For: When you need your gear for an upcoming trip and want a balance of speed and reliability with full tracking.
2. Free Shipping (Courier: EMS)
- Cost: FREE on all orders over £50.
- Delivery Time: Once shipped, your order will typically arrive within 15-25 business days.
- Ideal For: Larger orders where you’re happy to wait a little longer for fantastic savings.
Please remember: These delivery times are estimates and can occasionally be affected by factors outside our control, such as customs clearance procedures or seasonal weather disruptions.
Tracking Your Order
As soon as your order leaves our warehouse, we’ll send you a confirmation email containing your tracking number and a link to monitor your parcel’s journey across the globe. You can watch your new adventure gear get closer every day.
What If There’s An Issue?
Our commitment to your adventure doesn’t end at checkout. If your order is significantly delayed or you have any concerns about its delivery, our customer support team is ready to help. Contact us at [email protected] and we’ll investigate its status for you.
Your Satisfaction Guaranteed
We stand by the quality of every product we ship. If any item doesn’t meet your expectations, remember our hassle-free 15-day return policy from the date you receive your goods. Explore our collections with confidence.
At Tatonka Shop, we’re not just sending you a parcel; we’re delivering the tools for your next unforgettable journey. Thank you for trusting us with your adventure.
Ready for exploration?
The Tatonka Shop Team